Order Delivery Automation
Automates the order-to-delivery pipeline, from status change to customer notification.
The problem
Manually moving orders from "placed" to "delivered" (status updates, handoffs between systems, customer notifications) eats hours every week and is exactly where human error creeps in: a missed update, a forgotten notification, an order that quietly stalls.
The approach
Automated the order-to-delivery pipeline end to end. Status changes trigger the next step automatically, customers get notified without anyone typing a message, and exceptions (a stuck shipment, a failed delivery attempt) get flagged for a human instead of silently falling through.
What it taught me
Automating the happy path is the easy 80%. The real engineering work is in handling the exceptions (delayed shipments, address changes, cancellations) without the system silently failing or leaving a customer in the dark.
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